Products
1. What kind of fabrication we are using?
- Most of our product is Bamboo Cotton with GOTS / OEKO-TEX certified.
2. What is the right size for the baby?
- As a parents, during 3rd trimester you can always ask your consultation of the baby growth before any purchase.
- As a gifts, you can always buy the bigger size for longer wear.
3. Does all the products come with gift box?
- YES. Our gift set comes with boxes & zipper pouch.
- As a parents to make things different for the planet, you can always store your baby first experience inside the box.
4. Is the invoice inside the box?
- NO. We would not include invoice in the box. You can always request from us through dm or email at roubabymy@gmail.com.
Policies
1. Placing an Order
- Shopping on our Rou Baby website is simple. You can browse our collections by our products at the main page.
- Once you found item that you love, you can choose the size preferred and add to cart. You can choose to continue shopping, or proceed straight to the checkout.
- Prior to confirming the order, kindly carefully review the quantity, size, colour and the total amount.
- Enter your delivery and billing details (email, phone number, name and shipping address) information. If you have a discount code, do not forget to enter.
2. How to use the Discount?
- You can enter the discount code on the column. Remember to enter on the right-hand side and click 'Apply'.
- Please note, only one discount/promotion per order applies. If you try to apply two discounts/promotions, our system will automatically select the best deal and apply this to your order.
3. Payment
- If you are happy with everything, click on the "continue to payment" button and enter your payment details.
- You can complete the order via Paypal, Stripe and Debit/Credit Card.
- Simply finish placing your order by clicking on the "Pay Now" button.
- Once you have placed the order, you should receive an automated confirmation email from us containing your order number once you've complete the order. Please check your junk/spam folders in case the email snuck in there.
If you have any questions or something went wrong, please let us now by contacting us at roubabymy@gmail.com
4. Delivery & Shipping cost
- We will take up to 48 working hours to dispatch. Personalized product will take up to 5 business days to dispatch.
- Free Shipping for any order above RM 290 within Malaysia. Currently we ship all orders within Malaysia via Standard Shipping. For orders under RM 290, there is a flat rate delivery charges. Please check the rate chart below.
| Area | Price (RM) |
| Klang Valley | 6.50 |
| Peninsula Malaysia | 6.50 |
| East Malaysia | 18.40 |
5. Returns & Exchange
- To see our returns policy please see our returns page.
6. What is my items are defective or incorrect?
- If you received a damaged or incorrect item, contact us at roubabymy@gmail.com with a photo of damage or incorrect product, as well as your order number. We will get back to you as soon as possible.
7. Can I cancel my order?
- Once an order has been placed, it may not possible to cancel it. Please contact us at roubabymy@gmail.com or Instagram chat. We will try our best to cancel the order before dispatched. If the order has been fulfilled, we are unable to cancel the order.
8. Can I change the order I made?
- Once an order has been confirmed, it may not be possible to change it. Please contact us at roubabymy@gmail.com or Instagram chat. If the order has been processed, we can no longer make any changes.